4

Social Media and Flash

Criteria:

Immediate Feedback, Legibility, Workload, User Experience

Description:

Certain page elements do not show up since they use Flash. Certain browsers and technology don't support this technology.

The Facebook tab does not work, there is no content in this window.

In Twitter, the last comments are only refreshed at the end of each week and there is no animation.

Recommendation:

Replace Flash with HTML5.

Add a specific message in the Facebook section to tell users why there are no updates (explanations).

Loto-Québec customers will have more time at the end of the week to be solicited by the company since they will have more attention, less stress, more time to buy tickets or to test the site and mobile applications.

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