Email 1 : Terminology and Presentation
Criteria:
4.2. User Experience, 6. Consistency
Description:
The user knows at this moment how to contact the city and where their payment has gone. In the end, the payment wasn't processed by any of the addresses mentioned on the parking ticket.
There is not visual identity for Québec City on this ticket, which would help the user.
Recommendation:
Add a visual identity for Québec City.
Don't use all caps for a receipt.
Work on the information design so that users can quickly find important elements and understand them.
Prioritize the information for the user.
Status:
Open