Criteria:
4.2. User Experience, 7. Significance of Codes
Description:
The first thing you see when coming up to your car is Québec City informing you that you can pay your infractions online. The user has the impression that this is good news, while being unsure of how to react at receiving the the paper.
Recommendation:
Prioritize the information so that it's not agressive and so that the user feels less unease upon seeing the yellow slip (which seems to indicate that they have lots of chances for paying online). Make the ticket informational and not promotional.
Status:
Open