Criteria:
3.2. User Control, 4.2. User Experience, 6. Consistency
Description:
When the user clicks on the 'Assurance' menu, they leave the SSQ site. A new window opens. They have no control over this.
Recommendation:
Ideally, as this information is still housed in the SSQ site, navigation would remain consistent and the user would stay on the same page without being brought to a new window.