4

Name of Agent

Criteria:

2.1.1. Concision, 2.2. Information Density

Description:

The agent's name is found 3 times on this ticket, as well as the validation code. The person receiving the ticket has to ask themselves why this information is so important as to be shown multiple times.

Recommendation:

Shouldn't the issuing agent's name be shown more discreetly and only one time? The ticket should be reformulated to avoid duplicate information or information that is shown too frequently.

Status: Open beta