3

Clarity of Information

Criteria:

6. Consistency

Description:

A driver has just gotten a parking ticket - the 'fees' section is titled 'minimum fees' + other costs 


Un automobiliste vient de se faire mettre une amende pour une place de stationnement et le détail de la "peine" se résume à une "peine minimale" + a final 'amount claimed'. 


The other terms (towing fee, contribution/tax/taxation) are not applicable and should therefore not be shown. 'Contribution Fee' should have a different name seeing as having a ticket is already a contribution in and of itself.

Recommendation:

Change the terms and structure to better show the money owed. It's not normal to see information without an explanation. For the driver, these are all already fees.

Status: Open beta