9

Page length

Criteria:

1.3. Immediate Feedback, 1.4. Legibility, 2.2. Information Density

Description:

When it's time to pay the parking ticket online, the welcome page is too long. A lot of the information is not pertinent to paying a parking ticket since the ticket itself is for multiple infractions.

Recommendation:

Reduce the amount of information on this page to simplify the user experience and not burden them with inapplicable information.

Status: Open beta