1.3. Immediate Feedback, 1.4. Legibility, 2.2. Information Density
When it's time to pay the parking ticket online, the welcome page is too long. A lot of the information is not pertinent to paying a parking ticket since the ticket itself is for multiple infractions.
Reduce the amount of information on this page to simplify the user experience and not burden them with inapplicable information.
Status: Open beta